Shop surveillance cameras fail to comply with privacy laws

A new study performed by Andrew Clement, co-founder of the Identity, Privacy and Security Institute and his graduate students found evidence that surveillance equipment in Toronto’s Eaton Centre and Square One did not fully comply with the necessary signage requirements of the federal Personal Information, Protection and Electronic Documents Act (PIPEDA)

The information collected from both malls showed that only 30 per cent of shops that had surveillance cameras had any kind of sign notifying people they were being recorded, and none met even the minimum standards require.

Under the law, all retail outlets are required to post signs near the entrance to inform customers about the use, purpose, and contact number so people can find out how they can obtain a copy of any footage that contains their image.

Andrew Clement states, “There is a resistance on the part of these private sector operators to entertain the idea that they have any obligations.”

Advisory website alerts people to their rights when it comes to Winnipegvideo surveillance. Further work will be developed as they have obtained funding and a partnership with the federal privacy commissioner.

Canadian Civil Liberties Association general counselor Nathalie Desrosiers called Clement’s findings surprising. She feels people have accepted Winnipeg video surveillance as part of everyday life and that these same people also expect to have their privacy rights respected.

The general public has a right to choose if they want to enter a store and then have their image recorded, but if they don’t know they are being recorded, they can’t make that choice.

SI Alarms Winnipeg video surveillance has always openly provided the appropriate signage to make people aware that there is video surveillance on the premises. We offer our customers a variety of cameras designed to help prevent shrinkage, robberies and other retail losses by capturing clear, high quality images. Our customers include the cities most popular nightclubs, largest hotels, and busiest restaurants.

We work closely with Winnipeg law enforcement agencies to provide intelligent video surveillance information to help identify different disputes and crime related incidents. Our solutions are not limited to just the monitoring of people, but the monitoring of electrical equipment, safety and hazardous areas that require constant attention.



  1. Marc Dobson  March 12, 2013

    If you’re going to be under surveillance 1) there should be a bare minimum compliance with law; 2) you should have the right to see and obtain a copy of any footage of you if you are in a dispute with the store. Fair is fair, and this should be shared equally regardless if the private sector doesn’t acknowledge their obligation of transparency when relating to private information

    • SI Alarms - Stefan  March 15, 2013

      We totally agree with you Marc, and that is why we follow the appropriate mandate laid out by our federal government for maximum transparency when conducting business. We are no stranger to following regulation such as, ULC300 , Manitoba Fire Code, Canadian Security Association, and the National Fire Prevention Association on a daily basis.


Add a Comment